- 70% of survey respondents said they experience rudeness 3 or more times a week,
- 20% of respondents said they experience rudeness 1 to 2 times a week, and
- 10% said they rarely experience rudeness (perhaps these 10% are the same people who are rude to the rest of us...).
So what can we do about this? How should we react to rudeness?
Consider this: the best way to knock the chip off someone's shoulder is to pat him on the back.
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