Rudeness, no matter the location...
Love your idea for dealing with cell phone users at Starbucks! I will definitely pass that on. My problem is with Barnes & Noble. Most of their stores provide tables and chairs so that patrons can take down books and read through them. Problem is, I've bought books at B&N and then found, once I've taken them home that these "browsers" have underlined passages or even torn out whole pages! It's a shame that creating welcoming environments will invite abuse both at Starbucks & Barnes & Noble
Rudeness at work:
I can't stand rude people. There is a woman at my office who always finishes off the coffee and doesn't make a new pot. She is so inconsiderate! The next time I see her doing this I am not going to keep quiet, but I am not going to yell. I am going to politely ask her "Are you in a rush? Is that why you can't take a minute to refill the coffee maker?" Perhaps this will make her aware of her rudeness!
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